Refund policy
RETURN & REFUND POLICY
Last Updated: June 9, 2026
Thank you for shopping with Bramile. We strive to provide quality products and a satisfactory shopping experience. Please read this Return & Refund Policy carefully before making a purchase.
Business Information
Brand Name: Bramile
Business Name: Radhe Enterprise
Managed By: Nidhi Pravinbhai Abhangi
GSTIN: 24ETTPA5407D1ZW
Email: bramile@hotmail.com
Phone: +91 88499 37960
Address: A-29, Bhagvan Nagar Row House, Sarthana Jakatnaka, Surat City, Gujarat - 395006, India
Return Eligibility
We accept return requests only under the following circumstances:
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Product received is damaged.
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Product received is defective.
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Product received is incorrect or different from what was ordered.
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Product is missing parts or accessories.
To be eligible for a return:
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The request must be submitted within 48 hours of delivery.
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The item must be unused and in its original condition.
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The item must be returned in its original packaging.
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Proof of purchase must be provided.
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Clear photos or videos of the issue may be required.
Non-Returnable Items
The following items are not eligible for return:
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Products damaged due to misuse or improper handling by the customer.
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Products showing signs of use, wear, or alteration.
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Items without original packaging.
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Products purchased during clearance or special sale events unless received damaged or defective.
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Gift cards, if applicable.
Return Request Process
To initiate a return, please contact us with:
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Your order number
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Full name
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Contact details
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Description of the issue
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Photos or videos showing the problem
Contact Details:
Email: bramile@hotmail.com
Phone: +91 88499 37960
Our team will review your request and provide further instructions if the return is approved.
Refund Policy
Refunds may be issued in the following situations:
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Damaged product received
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Defective product received
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Incorrect product delivered
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Order cancelled before shipment
Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, the refund will be processed to the original payment method.
Refund Processing Time
Approved refunds are generally processed within 5–10 business days.
Depending on your bank, card issuer, UPI provider, or payment gateway, the credited amount may take additional time to appear in your account.
Exchange Policy
If an eligible product is damaged, defective, or incorrectly delivered, we may offer:
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A replacement product, subject to stock availability, or
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A refund, at our discretion.
Exchange requests must be submitted within 48 hours of delivery.
Order Cancellation
Cancellation by Customer
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Orders may be cancelled before shipment.
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Once an order has been dispatched, cancellation requests cannot be accepted.
Cancellation by Bramile
We reserve the right to cancel orders due to:
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Product unavailability
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Pricing errors
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Payment issues
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Suspected fraudulent activity
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Operational reasons beyond our control
If payment has already been received, a full refund will be issued.
Return Shipping
If the return is approved due to our error (damaged, defective, or incorrect item), return shipping costs may be covered by us.
In other cases, customers may be responsible for return shipping charges.
Late or Missing Refunds
If you have not received your refund after the stated processing period:
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Check your bank account again.
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Contact your card provider or payment service provider.
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Contact your bank, as processing times may vary.
If you still have not received your refund, please contact us using the details below.
Contact Us
For any return, refund, or exchange inquiries:
Bramile
Radhe Enterprise
Email: bramile@hotmail.com
Phone: +91 88499 37960
Address: A-29, Bhagvan Nagar Row House, Sarthana Jakatnaka, Surat City, Gujarat - 395006, India
We are committed to resolving customer concerns fairly and promptly.